Palo Alto Networks End of Life milestones of your installed base managed by our experts
Palo Alto Networks products reach the end of their product lifecycle for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, recognizes that end-of-life milestones often prompt companies to review the way in which such end-of-sale and end-of-life milestones impact the Palo Alto Networks products in their IT infrastructure.
It is our shared goal to make this process as seamless as possible for you and to provide as much visibility into what you can expect during the process. With that in mind, our services help customers better manage their end-of-life transition and the role that can play in helping to migrate to alternative Palo Alto Networks platforms and technology.
Palo Alto Networks EOL Notifications (EOLN’s)
When a product model reaches its End of Life (EOL), Palo Alto Networks’ policy is to communicate important milestones in order to help customers understand its impact and the applicable timelines to manage the products their transition. This communication is handled on a product-by-product basis via an End of Life Notification (EOLN), which is a specific type of Product Support Notification (PSN). EOLN’s are posted on Palo Alto's public website.
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The EOLN will include the critical milestone dates that occur in the typical product end of life process. The EOLN may also contain other key information pertaining to Palo Alto Networks hardware and software products, such as recommended replacement product(s). Rules and milestone dates specified in the EOLN for a particular product may vary from the guidelines stated below. Variance from the guidelines may occur in a variety of cases, including, among others, where the product has joined the Palo Alto portfolio in an acquisition where the acquired company had a materially different end of life policy. Nothing in the EOL policy should be construed as a repudiation of any contractual commitment Palo Alto has made regarding end of life for particular products or customers. As always, a customer’s right to support services of any kind is contingent upon that customer’s having a valid, unexpired support service contract purchased from Palo Alto Networks or as a Palo Alto authorized reseller and support services specialist.
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