New support request
Support requests need to be raised through the support portal. They can't be raised by phone. Follow-up and updates can be done by phone or email. This way we are able to help you the fastest.
Access to support portal
When you don't have access yet to our support portal, please reach out to our support desk and they will setup an account for you. Please send an email to [email protected].
Urgent cases - P1 and P2
All new support requests should raised through the support portal. When immediate support is needed, classified as 'Priority 1' or 'Priority 2', customers are asked to call the support desk after logging their case in the portal.
Incident priority index
Define the priority of your incident with the Customer Bussiness Impact (CBI) matrix below. Choose the level of criticality and service restriction to define the impact on your organisation.
Latest news and blog posts
Problem management ITIL
Problem management: tools cannot give you wisdom
As long as there are no tools that think for us, problem management will largely be a human activity, where the combination of technical skills and soft skills is greater than ever.
Mist AI Enterprise networking
Back to the office with a strong Wi-Fi connection
With hybrid working, the use of workstations is becoming increasingly flexible. One consequence is that the existing Wi-Fi network is more heavily loaded than before. Is the network ready for this?
Why ITIL can be applied at any level
Many organisations struggle with a proper ITIL implementation. But this best practice offers a range of solutions that can partly be implemented at one's own discretion.