Global mission critical support for Fortinet
We are seasoned Fortinet experts and provide comprehensive support services. Our team is made up of support engineers from all regions of the world. We operate a Follow the Sun support model and ensure technical expertise on hand during daylight hours across the world. We consistently score above 80% in customer satisfaction across the globe, due to the high touch support model, and wealth of experience in the support team.
Our support engineers are responsible for the following core key deliverables that our customers expect from us.
- World class SLAs for coverage hours, response and restoration times.
- Access to patch and maintenance releases of software.
- 24x7 Hotline support, with direct access to a support resource.
- Access to configuration management, capacity management, monitoring and reporting tools.
- Access to the 24x7 Support Portal that includes a wealth of documentation and knowledge articles.
Fortinet Bring Your Own License for AWS, Azure or Google Cloud.
Lab licences, proof of concept and virtual test labs.
License and support renewal
Support, maintenance contract or license renewals.
End of life
Lifecycle management for your Fortinet products.
Receive your 5% or higher Fortinet AWS discount today!
Your dedicated Fortinet support engineers
is an award-winning Fortinet Partner with advanced security and enterprise routing specialties, and the distinction of multiple certified engineers on staff. Our engineers are recognized by Fortinet as technical experts and advocates of Fortinet solutions. That means you can count on for the technical know-how and hands-on experience to accurately assess your networking requirements, and design, implement, and manage a Fortinet-based solution to suit your needs.
Value Added Services
The Infradata team provides customizable value added services. These services can be tailored to each customer’s individual situation and include the following options:
- On Site or Near Site Support Engineer
- Local Language Support
- Designated Liaison
- Multi-Vendor Stack Support
- Operational and Performance Health Checks
- Operational Training Class
- Service Level Agreement (SLA)
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